TERMS AND CONDITIONS

By accessing our website www.soycarrera.com, the user and/or buyer agrees to be bound by the Policies and conditions, along with all other policies and principles of the same. It is recommended to read this information carefully.

If you do not agree to these general terms and conditions, do not use this website. Anyone who does not agree to these general terms and conditions, which are mandatory and binding, must refrain from using the website and/or the services offered.

If the user and/or buyer uses the Site, it will be understood that they have fully accepted the terms and conditions. Therefore, the user and/or buyer agrees to comply with all the provisions contained in these terms and conditions, under the applicable laws, statutes, rules, and regulations concerning the use of the Site.

WARRANTY POLICIES

Any product purchased from SOY CARRERA will have a warranty period, calculated from the moment you receive your product.

The warranty covers, depending on the type of product purchased by the user and/or buyer, what is stipulated in the technical data sheet of each product, to determine whether the warranty is valid or not; the product will be validated by the technical and quality staff of SOY CARRERA.

For products on sale, exchanges are not permitted for: Size, Color and/or Reference.

Products offered as imperfect, repaired, remanufactured, refurbished, or discontinued will be precisely indicated in the product sheet, as well as on the invoice; these products will not have a warranty regarding the imperfection or deterioration accepted at the time of purchase.

For claim purposes, the reasons and facts supporting the defect must be submitted in a written claim addressed to the SOY CARRERA Customer Service Department. The Customer Service Department will respond within fifteen (15) business days after the claim is submitted, informing you whether the product warranty applies or not. The warranty covers the repair of the product; if this is not possible, the product will be replaced or a refund issued, according to the customer's request.

To accept a warranty claim, the customer must attach:

• Original purchase invoice
• A letter stating the reason why they wish to claim the warranty.

When a product purchased from SOY CARRERA has a manufacturing defect, the User and/or buyer may request the repair of the product; if this is not possible, they may request an identical new product or a full refund of the payment made for said product. The warranty period begins on the date the product is received. To make the warranty effective, the user and/or consumer must contact our customer service line at 304 569 8087 by phone or email info@soycarrera.com.

The product must be properly packaged. Use the same packaging in which you received the order or a different one that protects the product during transport.

**In this case, the shipping cost is borne by SOY CARRERA. If you have any questions, contact the Customer Service Department at 304 569 8087 (Monday to Friday from 10:00 am to 4:00 pm). You can also do so via email info@soycarrera.com.

 

REFUND

By bank transfer or wire transfer, the refund is made approximately within thirty (30) calendar days after receiving the product at our warehouse.

By payment reversal: thirty (30) calendar days after receiving the product at our warehouse.

For security reasons, the refund will always be issued to the account holder who originated the purchase or transaction, and the registration data provided by the buyer on the website will be used. If the purchase was made with a credit card, a purchase reversal will be requested from the corresponding financial institution, which will handle the process directly; if the purchase reversal is not possible, our customer will send the bank account details where the refund will be made.

INDUSTRIAL AND INTELLECTUAL PROPERTY

SOY CARRERA is the owner or licensee of all Industrial and Intellectual Property rights contained on the website, including, without limitation, trademarks, trade names, images, graphic or photographic designs, files, sounds, and, in general, all content accessible from the portal.

The assignment, distribution, transmission, storage, or total or partial communication of the content of the portal pages is prohibited, except with the express written authorization of SOY CARRERA.

CARRERA is a registered trademark in Colombia owned by and/or licensed to SOY CARRERA under international intellectual property laws.

 

GENERAL CONDITIONS

SOY CARRERA will deliver to the address provided by the user and/or buyer; therefore, the user and/or buyer is responsible for the accuracy of the data entered on the site when making purchases in general; as well as for the delivery conditions of the products. Consequently, any error or inaccuracy in them, especially in the address or nomenclature data for shipping the purchased products, will be the sole responsibility of the user and/or buyer, exonerating SOY CARRERA   from any claim for this circumstance, or for products delivered to incorrect addresses due to the fault of the user and/or buyer.

SOY CARRERA through its courier provider will do its best to deliver the products to the address provided by the customer. In the event that any of the following occurs: 1) The address is incorrect 2) The customer or account holder who made the purchase is not known 3) The buyer does not reside at the provided address 4) The courier provider has made several attempts to deliver the merchandise, but it was not possible. 5) There is no coverage for the delivery of the product. In the presence of any of these causes, SOY CARRERA will apply the provisions of the “REFUND” section established in these terms and conditions

All deliveries will be accompanied by a tracking number and/or proof of receipt.